FOLAJI LONDON offers a FREE RETURN to customers on our luxury boutique site depending on your location. Once you notify us of your intention to return an item, we may liaise with you to organize a suitable time and date for the item to be picked up if you are within 10 miles of our studio. Please note, this would need to be within the specified return allowance period (within 14 days of the date on the items or 7 days in case of SALE items).
If you qualify for a free collection, once a suitable collection time and date have been arranged, our customer care team will email you with further information. Please ensure the item is returned securely wrapped in its original package and that the all paperwork received with your order is enclosed within your package.
You also have the option to send the item to us directly us, in which case please deliver to:
20 Burners Lane
To prevent fraudulent misuse of this policy, returns and exchanges are at our discretion, so we reserve the right to refuse returns and exchanges
Please read the following terms and conditions for returns
We put a lot of care and attention into creating our products and ensure that they reach you in the best condition possible and hope you will be happy with your purchase, however, we understand that sometimes, you may wish to return or exchange an item bought from us and we are willing to accommodate this provided the item is in a fully resalable condition and meets the terms below.
Items should be returned in their original packaging with all labels attached within 14 days of the date on postage receipt. All Sale and Promotional items must be returned within 7 days of the date on postage receipt.
FFOLAJI LONDON retains the right to refuse to accept returns where such is considered used or damaged. Certain items cannot be returned for hygiene purposes. These include some items of lingerie, swimwear, and jewelry.
FFOLAJI LONDON does not assume responsibility for faulty or damaged goods returned after the 14 day return period has passed.
Refunds will either be paid back to the card used to process payment, or it can be added as store credit. A confirmation email will be issued for this purpose, so could you please provide your email address together with the items to be refunded. Please note that shipping costs will not be refunded.
Sales taxes and customs duties are non-refundable through FFOLAJI LONDON but customers may contact relevant local customs authorities for information on how to recover these charges.
For a small token, we can arrange for a courier to collect the items from you provided that you are within 10 miles of our studio. To arrange a return with FFOLAJI LONDON, please contact our Customer Services team via email at firstname.lastname@example.org
Please note that free shipping within the UK is complementary once per replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. Additionally, to qualify for our Free Returns service, items must be returned to us within 14 days or 7 days returns period in the case of SALE items. Orders sent back from a different destination may incur additional charges or may be delayed by customs.
You also have the option to organize the Return yourself. In such cases, please note the following:
UK customers: Please obtain a free Certificate of Posting (available free from the Post Office) for all qualifying returns. You should keep this Certificate until you have received your refund or replacement.
International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Regrettably, we cannot refund international carriage charges.